Terms of Service

These Terms govern your use of Vyaparsattva, provided by Neurosattva Technologies Private Limited (“we”). By using the Service you agree to them on behalf of yourself and the business you represent.

1. The Service

Vyaparsattva lets businesses connect a WhatsApp Business account, manage leads, and use an AI assistant and human agents to communicate with their own contacts.

2. Accounts

You must provide accurate information, keep your credentials confidential, and are responsible for activity under your account and for your team members' use.

3. WhatsApp and Meta requirements

You must comply with the WhatsApp Business Terms, WhatsApp Business Messaging Policy, and Meta Commerce Policy. In particular you must:

• Message only people who have given you valid opt-in to receive messages from your business on WhatsApp.
• Honour opt-out requests promptly.
• Use approved message templates for business-initiated conversations outside the 24-hour customer service window.
• Not send spam, unlawful, deceptive or prohibited content, or sell prohibited goods or services.

Meta may restrict or disable your WhatsApp account independently of us, and we are not responsible for such actions.

4. AI-generated content

Replies may be generated by AI and may be inaccurate. You are responsible for configuring the assistant, reviewing its behaviour, and for the messages sent from your account. You must not rely on the AI for legal, medical or financial advice to your contacts.

5. Your data

You retain ownership of your data. You grant us the right to process it to provide the Service as described in our Privacy Policy. You confirm you have the legal basis to share your contacts' data with us.

6. Acceptable use

You must not misuse the Service, attempt to breach its security, access other customers' data, reverse engineer it, or use it to violate any law. We may suspend accounts that breach these Terms or put the Service or others at risk.

7. Fees

Any applicable fees will be agreed separately. Meta charges for WhatsApp conversations are billed according to Meta's pricing and may be your responsibility.

8. Availability and disclaimer

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties and do not guarantee uninterrupted or error-free operation.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages, and our total liability is limited to the fees you paid us in the 12 months before the claim.

10. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms. On termination, data is handled as described in the Privacy Policy.

11. Governing law

These Terms are governed by the laws of India, and the courts at Indore, Madhya Pradesh have jurisdiction.

12. Changes and contact

We may update these Terms and will change the date above. Questions: contact@neurosattva.com, Neurosattva Technologies Private Limited, 184 B, KanyaKubj Nagar, Indore, Madhya Pradesh 452006, India.